From Paper Chaos to Total Traceability at T.E. Neesby
“I had filing cabinets for filing cabinets… I just thought there had to be a better way.”
- John Diaz, General Manager at T.E. Neesby
Background:
Based in Fresno, California, T.E. Neesby is a family-run dietary supplement manufacturer committed to quality and growth. As General Manager, John was tasked with keeping operations compliant and organized — but outdated systems were holding the business back.
The Challenge:
Traceability was entirely paper-based. Sanitation logs, production records, and batch tracking lived in overflowing filing cabinets, making audits a nightmare and recalls a major risk.
“We had no way to trace a rejected order. That’s when I knew we needed help.”
The turning point came when a customer issue couldn’t be traced back to its source — exposing a gap that could cost time, money, and credibility.
The Results:
After discovering Caddy, John quickly saw how digitizing inventory and traceability could transform their operations. Within days of implementation, the team was up and running with:
Real-time traceability from raw materials to shipped pallets
Lot-level visibility that simplifies audits and recall readiness
Flexible, form-based logging for sanitation, production, and inventory
Mobile-friendly workflows that made team adoption seamless
“Now if there’s a recall, we don’t lose the whole order — just a few boxes. That alone saves us time and money.”
And when it came to implementation and support?
“Even though it’s 10PM on the East Coast, Ron still replies to my emails. The customer service through Caddy has been tremendous.”
Caddy didn’t just improve compliance — it elevated professionalism.
“We’re not stuck in the ‘80s anymore. Now we look like a serious operation.”
Conclusion:
Caddy gave T.E. Neesby the traceability, confidence, and customer readiness they were missing.
“Caddy saved my butt. It helped us grow, look more professional, and operate with way more control.”
From paper chaos to total traceability — this is what operational clarity looks like.